GENERAL
I ship Ollie Moto orders from the United Kingdom. I aim to dispatch orders within 1–3 working days, Monday to Friday, of receiving your order. Orders are not normally processed or dispatched on weekends or UK public holidays. Once your order has been dispatched, you will receive a confirmation email with tracking information where tracking is available.
UK delivery
Standard UK delivery is charged at £4.49 per order. Estimated delivery time for Royal Mail Tracked 48 is approximately 2–3 working days after dispatch. Delivery times are estimates rather than guaranteed delivery dates. Delays can occasionally occur due to circumstances outside my reasonable control, including carrier delays, severe weather or other unforeseen events. These delivery estimates do not affect your statutory rights as a consumer.
International delivery
I offer international delivery to selected countries. International shipping costs and available delivery options are displayed at checkout where applicable. I currently ship to Australia, Canada, New Zealand, the United States and selected countries across Europe. Handling time is 1–3 working days, Monday to Friday, before dispatch. Estimated delivery time after dispatch is approximately 3–5 working days for Europe and 5–8 working days for Australia, Canada, New Zealand and the United States. These are estimates rather than guaranteed delivery dates and may vary depending on the destination, carrier, customs processing and other circumstances outside my reasonable control.
CUSTOMS, IMPORT TAXES AND DESTINATION CHARGES
International customers are responsible for any import VAT, customs duties, customs clearance fees or other destination charges that may be applied by the destination country or its authorities, unless expressly agreed otherwise. These charges are not included in the product or shipping price unless specifically stated. I have no control over customs processing times or charges imposed by the destination country. Customers are responsible for ensuring that they can receive goods imported into their country and for complying with any applicable import requirements.
Tracking
Where a tracked delivery service is used, tracking information will be provided by email once your order has been dispatched. Please allow some time for tracking information to become active after dispatch. Tracking availability and the level of tracking information provided may vary depending on the delivery service and destination country.
Delivery problems
If your order has not arrived within the expected delivery timeframe, please contact me at ollie@olliemoto.co.uk and provide your order number. If an order arrives damaged, please contact me as soon as possible and, where appropriate, provide photographs of the packaging and the damaged item. If you provide an incorrect or incomplete delivery address, I may not be able to recover or resend the order at my expense. I remain responsible for the goods until they are delivered to you or to another person you have nominated to receive them, except where applicable law provides otherwise.
Incorrect or incomplete addresses
Please check your delivery address carefully before completing your order. If you notice an error after placing an order, contact me at ollie@olliemoto.co.uk as soon as possible. I will do my best to correct the address before the order is dispatched. Once an order has been dispatched, I may be unable to change the delivery address.
Contact
If you have any questions about delivery, please contact me at ollie@olliemoto.co.uk. Ollie Moto is a trading name of Neece Services Ltd.