1.about this privacy policy
This Privacy Policy explains how Neece Services Ltd T/A Ollie Moto ("Ollie Moto", "I", "me" and "my") collects, uses, stores and protects personal information when you visit or use the Ollie Moto website. The website is operated by Neece Services Ltd, which is the data controller responsible for personal information processed through the website, except where another organisation is acting as a separate data controller for its own processing. This Privacy Policy applies to personal information collected through the Ollie Moto website and related online services. If you purchase products through the Ollie Moto online store, additional information may be collected and processed in order to process your order, take payment, arrange delivery, provide customer service and comply with legal obligations. This Privacy Policy should be read alongside my Website Terms & Conditions, Terms of Service, Returns & Refund Policy and Shipping Policy, where applicable. If you have any questions about this Privacy Policy or how I use your personal information, please contact me at ollie@olliemoto.co.uk.
2.who is responsible for your information
The data controller for personal information processed through the Ollie Moto website is:
Neece Services Ltd T/A Ollie Moto
Company registration number: 13217453
Registered in England and Wales
Email: ollie@olliemoto.co.uk
Registered office: Seven Grange Lane, Pitsford, Northampton, NN6 9AP
The registered office is not a customer service, correspondence, collection or returns address. Please do not send physical correspondence, returned goods or other items to this address. All customer enquiries must be handled through the contact details provided on this website.
3.Information I may collect
Depending on how you use the website, I may collect and process the following types of personal information: Information you provide directly This may include: your name; email address; telephone number; delivery and billing address; information provided when contacting me; information provided through website forms; information relating to an order or purchase; information you provide when requesting a return, refund or exchange; information contained in reviews, comments, photographs or other content you choose to submit; and any other information you voluntarily provide to me. Information collected automatically When you visit the website, certain technical information may be collected automatically by the website or its service providers. This may include information such as: IP address; browser type and version; device type; operating system; approximate location derived from technical information; referring website or page; pages visited; date and time of visits; information about how the website is used; and technical information necessary for website security and operation. The information collected will depend on the services and technologies operating on the website at the time of your visit.
4.How I use your information
I may use personal information for the following purposes: to operate and maintain the website; to provide products and services you have requested; to process and fulfil orders; to process payments; to arrange delivery; to respond to enquiries and customer service requests; to process returns, refunds and exchanges; to communicate with you about your orders or enquiries; to maintain the security of the website; to prevent fraud or misuse; to improve the website and its functionality; to understand how the website is being used; to manage reviews, comments and other content you submit; to comply with legal and regulatory obligations; to establish, exercise or defend legal claims; and where applicable, to send marketing communications where I have a lawful basis to do so. I will only use your personal information for purposes that are compatible with the purposes for which it was collected or where otherwise permitted by law.
5.lawful bases for processing
Under the UK GDPR, I must have a lawful basis for processing personal information. Depending on the circumstances, I may process your personal information on the following bases: Contract Processing may be necessary to perform a contract with you, for example when processing an order, arranging delivery or providing customer service relating to a purchase. Legal obligation I may process personal information where necessary to comply with a legal or regulatory obligation. Legitimate interests I may process personal information where it is necessary for my legitimate interests, provided that those interests are not overridden by your rights and interests. This may include operating and improving the website, maintaining security, preventing fraud, managing business records and responding to enquiries. Consent Where required by law, I will ask for your consent before processing your personal information. Where processing is based on consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn. Different lawful bases may apply to different processing activities.
6.cookies and similar technologies
The website may use cookies and similar technologies. Cookies and similar technologies may be used for purposes including: enabling essential website functionality; maintaining website security; remembering preferences; understanding how the website is used; and supporting third-party content or functionality. Some cookies or similar technologies may be strictly necessary for the website to operate and may therefore be used without consent where permitted by law. Where consent is required for non-essential cookies or similar technologies, I will request your consent before using them. You can manage your cookie preferences using the cookie controls provided on the website, where available. You can also manage or delete cookies through your browser settings. The website may contain third-party content or functionality, such as embedded video, social media content or online shopping functionality. Third-party services may use their own cookies or similar technologies. The specific cookies and similar technologies used by the website may change from time to time as the website and its services develop. Further information about cookies and your choices is provided through the website's cookie controls where applicable. The use of cookies and similar technologies is subject to applicable law, including the Privacy and Electronic Communications Regulations (PECR).
7.third-party services and data processors
I use third-party service providers to operate and maintain the website and provide services to customers. Depending on how you use the website, these may include providers involved in: website hosting and infrastructure; online store and ecommerce functionality; payment processing; delivery and fulfilment; email and communications; website security; website functionality; analytics or performance measurement; and embedded or linked third-party content. These providers may process personal information on my behalf where necessary to provide their services. I take reasonable steps to ensure that third-party providers processing personal information on my behalf provide appropriate security and handle information in accordance with applicable data protection requirements. Some third-party services may process information for their own purposes and may therefore act as separate data controllers. Their own privacy policies will apply to their processing where appropriate.
8.online purchases
If you purchase products through the Ollie Moto online store, I may process information necessary to fulfil your order. This may include your name, contact details, billing information, delivery address, order details and information relating to payment and delivery. Payment card details are generally processed by the relevant payment provider rather than being stored directly by Ollie Moto. Order information may be retained for accounting, tax, legal, warranty, customer service and other legitimate business purposes. Further information about purchases is provided in my Terms of Service, Returns & Refund Policy and Shipping Policy
9.reviews, photographs and other content
If you voluntarily submit a review, photograph, comment or other content to Ollie Moto, I may process the information contained in that submission. Where you choose to make content publicly available, it may be displayed on the website or used in connection with Ollie Moto. You should avoid submitting personal information about yourself or another person that you do not want to be made public. You are responsible for ensuring that any content you submit does not infringe another person's rights.
10.social media
The Ollie Moto website may contain links to or functionality provided by social media platforms. If you interact with social media content or visit a third-party social media platform, that platform may collect and process information about you in accordance with its own privacy policy and terms. Ollie Moto does not control the privacy practices of third-party social media platforms.
11.how long i keep your information
I will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to: provide services or fulfil a contract; maintain business and financial records; comply with legal or regulatory obligations; resolve disputes; establish, exercise or defend legal claims; or maintain appropriate business records. The length of time information is retained will depend on the type of information and the reason it was collected. When personal information is no longer required, I will take reasonable steps to securely delete it or otherwise dispose of it.
12.sharing your information
I will not sell your personal information. I may share personal information where necessary with: service providers and processors acting on my behalf; payment providers; delivery and fulfilment providers; website and ecommerce providers; professional advisers; insurers; law enforcement or regulatory authorities where legally required; or other parties where necessary to establish, exercise or defend legal rights. I will only share information where there is an appropriate legal basis for doing so.
13.international transfers
Some third-party service providers may process personal information outside the United Kingdom. Where personal information is transferred outside the UK, I will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law. This may include relying on an adequacy decision or appropriate safeguards where required.
14.your data protection rights
Depending on the circumstances and subject to applicable legal requirements, you may have rights including: the right to be informed about how your personal information is used; the right to access your personal information; the right to have inaccurate personal information corrected; the right to request deletion of your personal information; the right to request restriction of processing; the right to object to certain processing; the right to data portability; the right to withdraw consent where processing is based on consent; and rights relating to certain automated decision-making and profiling. These rights are not absolute and exceptions may apply. If you wish to exercise a data protection right, please contact me at ollie@olliemoto.co.uk. I may need to request additional information from you to verify your identity before responding to certain requests.
15.children's information
The Ollie Moto website is not specifically directed at children. I do not knowingly collect personal information from children for purposes that are not permitted by law. If you believe that a child has provided personal information to me without appropriate permission, please contact me at ollie@olliemoto.co.uk and I will consider the appropriate action.
16.data security
I take reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should also take reasonable steps to protect your own devices and accounts, including using appropriate security software and keeping passwords confidential.
17.third-party websites
The website may contain links to third-party websites and services. This Privacy Policy does not apply to those third-party websites. I am not responsible for the privacy practices, security or content of third-party websites. You should review the relevant privacy policy before providing personal information to any third-party website or service.
18.changes to this privacy policy
I may update this Privacy Policy from time to time to reflect changes to the website, services, technology, legal requirements or the way I process personal information. The latest version will always be published on this page.
19.complaints
If you have a concern about how I have handled your personal information, please contact me first at: ollie@olliemoto.co.uk I will make reasonable efforts to investigate and resolve your concern. You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has been handled unlawfully. The ICO's website is: Information Commissioner's Office
20.contact information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact me at:
Ollie Moto
A trading name of Neece Services Ltd
Company registration number: 13217453
Registered in England and Wales
Email: ollie@olliemoto.co.uk
Phone: +44 7356 221516
Registered office: Seven Grange Lane, Pitsford, Northampton, NN6 9AP
The registered office is not a customer service, correspondence, collection or returns address. Please do not send physical correspondence, returned goods or other items to this address. All privacy enquiries must be handled through the contact details provided above.
legal notice
Ollie Moto is a trading name of Neece Services Ltd. Neece Services Ltd is a private limited company registered in England and Wales. Company registration number: 13217453 Registered office: Seven Grange Lane, Pitsford, Northampton, NN6 9AP Email: ollie@olliemoto.co.uk Telephone: +44 7356 221516 Ollie Moto is the trading name used for the Ollie Moto website, content, products and related services. All content, branding, logos, photography, video, graphics, text and other materials published on this website are owned by or licensed to Neece Services Ltd or Ollie Moto unless otherwise stated. Third-party names, trademarks, logos, products, services and other intellectual property appearing on this website remain the property of their respective owners. Unless expressly stated otherwise, their appearance on this website does not imply any association, endorsement or affiliation with Ollie Moto. The registered office is not a customer service, correspondence, collection or returns address. Please do not send physical correspondence, returned goods or other items to this address. For customer enquiries, please use the contact details provided on this website. © Neece Services Ltd. All rights reserved.